Soooo, basically that was your trigger?

Weird. I work at BB now and our training did consist of those videos but also our managers and supervisors always train us on the newest tech coming out. Our managers go to seminars and meetings on said tech to learn how it works and learn how to train employees how it works as well. Hell, when Windows 10 was about to be released, Microsoft gave anyone willing to check it out a whole week of training on how it works.

I don't know how it is in other stores, but being one of the biggest stores in the midwest, it's pretty much implanted in you from day one that product knowledge is the key to successfully assisting customers in finding exactly what they're looking for.

This is accurate for many stores I'm sure, but I'm just north of chicago, and a lot of the best buys around here are not quite.... satisfactory. The minority of knowledge about tech here is a big deal. I have about 5 bestbuys within a half hour from me, and whenever I stop in I like to ask questions about whatever I'm getting (I don't actually work at best buy anymore). The people there are usually pretty under educated about whatever isn't the newest thing on the block.

Speaking as a proud National Socialist on behalf of all my fellow kind, I don't want to be associated with that kind of filth.