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JackSchidt    

Rank #2718 on Subscribers
JackSchidt Avatar Level 277 Comments: Ninja Pirate
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Gender: male
Age: 43
Date Signed Up:9/01/2009
Location:Sector zed zed nine plural zed alpha
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Content Views:365373
Times Content Favorited:3791 times
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in this awesome fantasy world of mine, the cubs are winners, pluto is still a planet, and i make sweet sweet love to 42 clones of sandra bullock every single night

latest user's comments

#24 - YAY MOUSHI----BIG ELECTRONIC HUG FOR YA and a thumb  [+] (2 new replies) 06/01/2011 on Hairow -14
#29 - anonymous (06/01/2011) [-]
I actually entered the captcha to thumb you down, thats how fucking gay you are
#30 - zerozerozerothree (06/01/2011) [-]
fucking lol
#475 - Comment deleted  [+] (2 new replies) 05/31/2011 on Favorite black people 2 +2
#503 - ANONmember Comment deleted by JackSchidt
#491 - thetruepianoman Comment deleted by JackSchidt
#2 - puts the LONG in Live Long and Prosper 05/30/2011 on Oh, those crazy Vulcans +2
#314 - Link to comment, or it didn't happen 05/28/2011 on THE END IS NIGH! +1
#23 - If you mean Dr. J--the last name is spelled IRVING, you brainl… 05/28/2011 on Cinematic Twins -1
#3116 - Always tough losing a pet...my wife and I buried our little lo… 05/25/2011 on R.I.P tori 0
#225 - true on the cost--however, verizon has a monthly "loyalty…  [+] (1 new reply) 05/25/2011 on Prisoner 0
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
#116 - which is precisely why i don't like prepaid phones...they are …  [+] (4 new replies) 05/24/2011 on Prisoner +1
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
#511 - i was making a joke about the obviousness of the sarcasm. the… 05/24/2011 on Old Abandoned Building +2
#580 - were they a little .... {puts on sunglasses} SHO… 05/24/2011 on Top 10 one liners Part 2 +7
#507 - i think you should have used the sarcasm font there. oh wait..…  [+] (2 new replies) 05/24/2011 on Old Abandoned Building 0
#509 - alexiuscommenus has deleted their comment.
User avatar #511 - JackSchidt (05/24/2011) [-]
i was making a joke about the obviousness of the sarcasm. therefore there's no need for namecalling, nor any need for people to thumb down my comment.
#98 - yup. like the people who are convinced that smartphone gps ch…  [+] (8 new replies) 05/24/2011 on Prisoner +2
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#96 - especially when the customer comes in convinced all they need …  [+] (16 new replies) 05/24/2011 on Prisoner +3
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#94 - When they are nail-spitting pissed, I say ONE thing every time…  [+] (18 new replies) 05/24/2011 on Prisoner +4
User avatar #95 - TransformerArcee (05/24/2011) [-]
yes empathy, i get scored for it.
im really good at calming down angry people with billing...repair is tough. Repair has too many variables..
User avatar #96 - JackSchidt (05/24/2011) [-]
especially when the customer comes in convinced all they need is a new device. I had one guy get pissed BECAUSE I fixed his phone problem--he wanted to get an iPhone, and I fixed his droid.
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#62 - I thumb ed it down for the non-word "wherything", &…  [+] (1 new reply) 05/24/2011 on READ THE DESCRIPTION -7
#68 - captan has deleted their comment.
#92 - oh i know that. A) The tier one guy didn't use his resources. …  [+] (20 new replies) 05/24/2011 on Prisoner +4
User avatar #93 - TransformerArcee (05/24/2011) [-]
yes especially when the customer is livid and i have to say, "im sorry sir/mam...please explain why your frothing at the mouth the previous agent didnt leave a notation on your account so i have no idea what your problem is."
User avatar #94 - JackSchidt (05/24/2011) [-]
When they are nail-spitting pissed, I say ONE thing every time that prevents supervisor escalation (haven't had an escalation in 3 months).

"Sir/Ma'am, believe me, were I in your position, I would be just as angry."

It puts them in a position where they know you understand, and it calms 99 percent of them right down.
User avatar #95 - TransformerArcee (05/24/2011) [-]
yes empathy, i get scored for it.
im really good at calming down angry people with billing...repair is tough. Repair has too many variables..
User avatar #96 - JackSchidt (05/24/2011) [-]
especially when the customer comes in convinced all they need is a new device. I had one guy get pissed BECAUSE I fixed his phone problem--he wanted to get an iPhone, and I fixed his droid.
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#90 - agreed. as I stated earlier, I work for verizon--been customer… 05/24/2011 on Prisoner +1
#89 - same here. and, i got promoted to tier 2 technical support--a…  [+] (22 new replies) 05/24/2011 on Prisoner +3
User avatar #91 - TransformerArcee (05/24/2011) [-]
even more idiotic poblesm the firt guy couldnt figure ou..
User avatar #92 - JackSchidt (05/24/2011) [-]
oh i know that. A) The tier one guy didn't use his resources. B) The tier one guy FORGOT TO FUCKING REMARK THE FUCKING ACCOUNT BEFORE TRANSFERRING!!!

Dontcha just hate that last one when it happens?
User avatar #93 - TransformerArcee (05/24/2011) [-]
yes especially when the customer is livid and i have to say, "im sorry sir/mam...please explain why your frothing at the mouth the previous agent didnt leave a notation on your account so i have no idea what your problem is."
User avatar #94 - JackSchidt (05/24/2011) [-]
When they are nail-spitting pissed, I say ONE thing every time that prevents supervisor escalation (haven't had an escalation in 3 months).

"Sir/Ma'am, believe me, were I in your position, I would be just as angry."

It puts them in a position where they know you understand, and it calms 99 percent of them right down.
User avatar #95 - TransformerArcee (05/24/2011) [-]
yes empathy, i get scored for it.
im really good at calming down angry people with billing...repair is tough. Repair has too many variables..
User avatar #96 - JackSchidt (05/24/2011) [-]
especially when the customer comes in convinced all they need is a new device. I had one guy get pissed BECAUSE I fixed his phone problem--he wanted to get an iPhone, and I fixed his droid.
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#84 - sure can. and technically yes, you would be competition with …  [+] (24 new replies) 05/24/2011 on Prisoner +4
User avatar #87 - TransformerArcee (05/24/2011) [-]
i see.
but in all seriousness..the comic above is more of an actual occurrence in my daily life then most of the comics on here.
User avatar #89 - JackSchidt (05/24/2011) [-]
same here. and, i got promoted to tier 2 technical support--and i have a feeling it is only gonna get crazier
User avatar #91 - TransformerArcee (05/24/2011) [-]
even more idiotic poblesm the firt guy couldnt figure ou..
User avatar #92 - JackSchidt (05/24/2011) [-]
oh i know that. A) The tier one guy didn't use his resources. B) The tier one guy FORGOT TO FUCKING REMARK THE FUCKING ACCOUNT BEFORE TRANSFERRING!!!

Dontcha just hate that last one when it happens?
User avatar #93 - TransformerArcee (05/24/2011) [-]
yes especially when the customer is livid and i have to say, "im sorry sir/mam...please explain why your frothing at the mouth the previous agent didnt leave a notation on your account so i have no idea what your problem is."
User avatar #94 - JackSchidt (05/24/2011) [-]
When they are nail-spitting pissed, I say ONE thing every time that prevents supervisor escalation (haven't had an escalation in 3 months).

"Sir/Ma'am, believe me, were I in your position, I would be just as angry."

It puts them in a position where they know you understand, and it calms 99 percent of them right down.
User avatar #95 - TransformerArcee (05/24/2011) [-]
yes empathy, i get scored for it.
im really good at calming down angry people with billing...repair is tough. Repair has too many variables..
User avatar #96 - JackSchidt (05/24/2011) [-]
especially when the customer comes in convinced all they need is a new device. I had one guy get pissed BECAUSE I fixed his phone problem--he wanted to get an iPhone, and I fixed his droid.
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#73 - being a verizon customer support agent, i can tell you this ha…  [+] (26 new replies) 05/24/2011 on Prisoner +9
User avatar #83 - TransformerArcee (05/24/2011) [-]
hello competition.
Im a brighthouse customer rep [aka time warner cable just in florida].
We have like woes....
may i shake your hand as a good gesture?

User avatar #84 - JackSchidt (05/24/2011) [-]
sure can. and technically yes, you would be competition with our mobile internet devices...but when i sell one over the phone i tell people this is designed to be a temporary substitute for hardwired broadband---seriously, who wants to pay 80 bucks a month for only 3 gig of usage?

besides, I have cable internet, and (ironically) a Sprint phone.
User avatar #87 - TransformerArcee (05/24/2011) [-]
i see.
but in all seriousness..the comic above is more of an actual occurrence in my daily life then most of the comics on here.
User avatar #89 - JackSchidt (05/24/2011) [-]
same here. and, i got promoted to tier 2 technical support--and i have a feeling it is only gonna get crazier
User avatar #91 - TransformerArcee (05/24/2011) [-]
even more idiotic poblesm the firt guy couldnt figure ou..
User avatar #92 - JackSchidt (05/24/2011) [-]
oh i know that. A) The tier one guy didn't use his resources. B) The tier one guy FORGOT TO FUCKING REMARK THE FUCKING ACCOUNT BEFORE TRANSFERRING!!!

Dontcha just hate that last one when it happens?
User avatar #93 - TransformerArcee (05/24/2011) [-]
yes especially when the customer is livid and i have to say, "im sorry sir/mam...please explain why your frothing at the mouth the previous agent didnt leave a notation on your account so i have no idea what your problem is."
User avatar #94 - JackSchidt (05/24/2011) [-]
When they are nail-spitting pissed, I say ONE thing every time that prevents supervisor escalation (haven't had an escalation in 3 months).

"Sir/Ma'am, believe me, were I in your position, I would be just as angry."

It puts them in a position where they know you understand, and it calms 99 percent of them right down.
User avatar #95 - TransformerArcee (05/24/2011) [-]
yes empathy, i get scored for it.
im really good at calming down angry people with billing...repair is tough. Repair has too many variables..
User avatar #96 - JackSchidt (05/24/2011) [-]
especially when the customer comes in convinced all they need is a new device. I had one guy get pissed BECAUSE I fixed his phone problem--he wanted to get an iPhone, and I fixed his droid.
User avatar #115 - satanisthesavior (05/24/2011) [-]
I called to add airtime to my mom's tracfone and was told she needed a new phone. lol

And after listening to their shit for two hours (no offense to you, but these idiots had me go through the exact same steps five times with no effect after each try), it turns out their computer was having software issues because it apparently couldn't interface with tracfones more than three years old (?) and she still had to buy a new one anyways. And then the assholes only put on half the minutes that she was supposed to get. Made for a good facebook post though XD
User avatar #116 - JackSchidt (05/24/2011) [-]
which is precisely why i don't like prepaid phones...they are all ripoffs
User avatar #203 - satanisthesavior (05/24/2011) [-]
And that was actually the first time I had ever had an issue with them too. I guess their motto is 'if we're gonna fail, fail epically'... XD XD XD
User avatar #202 - satanisthesavior (05/24/2011) [-]
Cheaper than a monthly plan though. Neither of us uses our phones that often, so paying for even a really cheap monthly plan would still be more expensive...
User avatar #225 - JackSchidt (05/25/2011) [-]
true on the cost--however, verizon has a monthly "loyalty" plan you could talk to the store about...single line plans with like 200 minutes for 25 bucks, or a 500 minute family plan for 59.99 for the first two lines...but they would want you to sign a contract. my stepmom is like you guys, she uses it only for emergencies, so she is happy with her net10. (plus although net10 isnt verizon, they use our towers, so you get more reliable service, and you can get unlimited talk text and data there for like 50 bucks a month)
User avatar #226 - satanisthesavior (05/25/2011) [-]
Meh. If I ever start using my cell phone more than once a month then I would consider that.

I'm a forever alone guy :(
User avatar #97 - TransformerArcee (05/24/2011) [-]
wut? that doesn't make sense...people are definitely crazy. response that gets annoying.
"Tv say no signal."
"is there a green or blue lght on the box?"
"THe box is on, the times on it"
...that does not mean its on!

I had a lady that refused to download our security suite because she believed it was downloading other programs used by the government to spy on her.
User avatar #98 - JackSchidt (05/24/2011) [-]
yup. like the people who are convinced that smartphone gps chips are used by homeland security to track all of us...stupid people annoy and amuse me at the same time
User avatar #99 - TransformerArcee (05/24/2011) [-]
i deal with a lot of elderly and i thnk past a certain age you can no longer have any sort of technology other than a remote and a landline..
User avatar #114 - satanisthesavior (05/24/2011) [-]
To be honest, I can kinda understand where they are coming from though. Even I have trouble with new technology sometimes, and I'm 20. Most home entertainment systems have at least four remotes with at least 50 buttons per remote. How do you expect anyone, especially elderly, to be able to figure out that shit? Even the people who have used those devices for years don't have it figured out yet.

This is why apple is so popular: their shit is so retardedly easy to use. Honestly, if apple made a tv that had all the other shit you need built in (blu-ray/dvd player, DVR/cable box, etc) I would totally buy that shit. Four remotes is three too many.
User avatar #213 - TransformerArcee (05/24/2011) [-]
its not the elderly i blame, i have trouble too, it's just that they will call you up, tell you to fix their problem yet they don't listen to the instructions you're giving them. Then they get mad at me because i'm not helping them.

albeit i've dealt with a lot of young airheaded people.
User avatar #215 - satanisthesavior (05/24/2011) [-]
Well a lot of times the tech person will call devices and actions by what their actual, technical names are. Which many old people don't understand. It took my mom a week to learn the basic shit (monitor, mouse, click/right+click, pointer, open, close). If she called tech support and they told her to check that the ethernet cable is plugged into the router she would be totally lost too...
User avatar #216 - TransformerArcee (05/24/2011) [-]
i am forbidden from using the technical terms actually. If i have to..i also have to describe the object. I can't just say "Look for the ethernet cable." I have to say look for the cord that has the two clear phone clips..." As customer support we have to try our best to assist the customer, not all support is perfect, there are some people that work in the field for the money..some don't care. I care. I try to help the customer and even though I'm not fond of having to explain tyhe same step over and over I still do it.

My own mother is so technically illiterate its not even funny.
User avatar #217 - satanisthesavior (05/24/2011) [-]
Meh I can understand. Personally, I think knowing how to use something should be a requirement before you can use it. You can't use a car (legally) without a license, and cars are a lot easier than computers imo...
User avatar #218 - TransformerArcee (05/24/2011) [-]
yeah, isn't it funny how a rolling heavy piece of machinery is less complicated then a computer? Some elderly shouldn't drive but thaaaaats another story for another day lol.
User avatar #219 - satanisthesavior (05/24/2011) [-]
Yeah, but I mean some people who use computers act like the people who have just sat in the drivers seat for the first time and never knew you controlled the throttle with a floor pedal XD
#544 - what the **** ? are YOU high? 05/22/2011 on music myths +1
#543 - I was there--grew up in Iowa--and was at Hilton Coloseum in Am… 05/22/2011 on music myths +2
#542 - another music myth for your next one. Inna gadda davida by Ir… 05/22/2011 on music myths 0
#361 - actually, the first one and the gilligan one are true. 05/22/2011 on Movie Myths 0
#182 - I HAVE a wife 05/22/2011 on True Love 0

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