When I went to get my driver's license renewed, our local motor-vehicle bureau was packed. The line inched along for almost an hour until the man ahead of me finally got his license. He inspected his photo for a moment and commented to the clerk, "I was standing in line so long, I ended up looking pretty grouchy in this picture." The woman beside him peered over his shoulder, then reassured him, "It's okay. That's how you're going to look when the cops pull you over, anyway."