I use to work in an ISP call center 5 days a week 9-5pm, and we would get the stupidest people calling in for the stupidest things. It was getting to the point to where you thought you were working in a mental asylum and had to take every patients call. That's not the point, the point is: Here are some of my stories from that hell hole of a "career", hope you enjoy.....
This first one is the dreaded password change (elderly/disabled version)......
>old **** calls in, bitching about email
>find out that it is a problem with his password
>explain to him why he is seeing the error message and why his email isn't working
>he explodes back saying "don't tell me what to do mother ******! I'm your elder and you should show me respect"
>all I want to do is make you **** your diaper right now old man
>have him open his internet browser
>ends up being internet explorer with about 7 toolbars
>only took 14 tries but he found the address bar (that's what she said)
>I get him to the password change website and this is what I hear....
>"what is an email address? Why is it asking for that? Ah ****, I'm so sick of technology why can't they make it simple??"
>Rage is growing over 9000, stress ball is broken on desk, co-workers are laughing at my pain
>I spend nearly an hour try to explain what an email address is, what the password is for, and why there is a captcha code at the bottom of the page.
>total call length so far is at 1 hour 25 mins
>Password Change Completed
>Praise baby jesus, I can see the light at the end of the tunnel
>he replies, "oh that's great, now can you help me with my mom's email also?"
>THERE IS ANOTHER GENERATION BEFORE YOU STILL ALIVE???
>Continue with same ******** for another 45 mins
>both emails are working, everyone is happy................. yea not even close
>both of them have iphones and want them setup on there
>WHY THE **** NOT, add another 30 mins onto this ****
>Finally I say, "Is there anything else I can help you with today sir?"
>call gets silent
>thinking to myself "NO NO NO, gtfo the phone old man before my head explodes"
>he says, "actually son I have been having problems with my TV"
>"Is the problem happening right now sir?"
> ****** says "not at this moment but it happened yesterday"
>"Call us when it is happening again and we can help you"
>Disconnected call, 2 hour 40 min, headache out the ass, **** old people
More coming soon, along with audio recordings.....