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about an hour ago . ‘I
A few days ago, a coupon code that provided a discount of 90% off Racer products at our
UK Razerzone store went viral and thousands of orders were placed in the space of a
couple of hours. This coupon code was NOT authorized nor approved by Racer and was
generated by a third party to test our shopping cart [and left in our system unknown to us
till now). When we discovered this, we had to shut down our site for a bit until we figured
out what was going on.
While we have the option of cancelling the orders legally, wave always had a customer
comes first policy at Racer and in respect of this incident, we have decided to honor the
orders that were placed using the unauthorized code by Racer fans buying single products
for their own use. Unfortunately, as the products are being sold well below their cost, it will
likely cost us an insane amount of losses to make good on the orders which will really really
hurt us as ware still a small company - that much said, we want to do right by the
community. For orders in the multiples of units for a single product, we will still give each
an opportunity to purchase one item of each product ordered at the 90% off discount but
not for multiple units of the same product. Our focus is on doing the right thing for our fans,
the gamers and the community, not for resellers or users to profit from this. That? not
gaming, that? not our deal.
So that? the plan. It' s going to take a few weeks [and up to a few months in certain cases]
to get all these orders processed and shippuden lot of stuff was already due
to high we ask that customers please bear with us. We apologise to anyone
miffed or confused by this week? happenings in the UR, we appreciate everyone?
patience, and we thank all of our customers for their support. Game on...