Some of the employees are shit though, it was for the double value weekend I was trying to trade in my xbox 360, bought it from a friend for $60. They told me they could give me $100 for it. The guy picked up the controller first and saw the rubber on it was split and told me the most i could get was $25. He didnt look at anything else. I said hell no to that and took it home and super-glued the rubber so it wouldnt move. Took it to a different location and they looked at it and told me that i could get $90 for it. Goes to show that some employees are nice and some are assholes. Every time i go to gamestop and the first guy is there he is always trying to screw me in some way. Most employees are cool, some are just total dicks.

Right, I get that. But as the front desk guy I'm kind of the face for the company. I'm the one dealing face to face with the customers, ergo I get most of the flack when people are unsatisfied.

and I feel bad that you have to put up with peoples shit. I feel great knowing that I'm part of the group of people that can go to Gamestop and not bitch at the person for what i get back. They could have took it for a lot less so I guess something is better than nothing. Also I'm not sure if people understand that there are some games that not too many people want, which could possibly be a reason why they buy games back so cheap(I'm just guessing being I've never been employed at Gamestop).

That's a big part of it. Supply and demand works really well when it's pulling both ways, but when we have a massive supply and there is no demand. EX: 32 copies of the first Modern Warfare in a back room, means that we aren't going to be giving out top dollar on that game. If it's like that at one Gamestop, it's like that at all of them pretty much. Prices are always changing, and their are usually promotions to give a good amount of return for In-store credit to get people more than they expected. I just think people need to be reeducated on the fact that treating the front desk person like shit doesn't change anything. As for you being someone who doesn't treat us badly, Thank You. A little kindness goes a long way these days. Who knows, come in enough and treat us well, we may just be able to help you out too when you need it most.

I was taught to be nice in public. I bitch about shit on my personal time. You get people to like you and you get better shit. I thank you for giving me a great discussion. you never see this too often on FJ.

Being nice will definitely get you farther in life than acting like an ass hole. This was a good chat, you're right, there really aren't too many of these discussions on the ol' FJ.

I have a question for you, person who may or may not work at Gamestop.

I know that the uppers tell you guys that you have to try and push pre-orders on customers, as well as signing up for the online Gamestop Rewards thingy, but why is it even after I say "No" the cashier will keep trying to shove it down my throat? (I'm not meaning that as insult, that's just how it really feels at times)

Are there supervisors always standing close by, monitoring what they do or some such? I understand offering it, but I always felt like the employee starts getting desperate after I say "No".

We get judged on our numbers just like any sales job, and yes we can get in a lot of trouble if we don't mention that stuff to customers. Corporate tells us what to say when we answer the phone, what to say during transactions, sales points, and other stuff like that. We HAVE to say it. Honestly I don't care if you want to be a member/pre-order or not. But being a mild inconvenience to you is a lot better than losing a job.

But at the same time, you have to avoid ticking off your customers.

Offer it once, I say No. End of it. Mentioning what game is going to be awesome isn't going to change my mind. I know what I wanted when I walked through the door, and I have it in my hand.

If I appeared indecisive, then sure, try to convince me. Or, if I'm an un-informed parent or so some such, then I'll probably be willing to listen to your suggestions.

All of this is more of a rant at the uppers of Gamestop, not directed at you or any employees (although some were jerks, but for other reasons). Shopping there would be a lot more enjoyable if I didn't feel like I was answering the door for Jehovah Witnesses, and the management needs to realize that.

Yes, they do cram a lot of info down your throat that can roughly translate in English to: MONEY MONEY MONEY MONEY MONEY. Those customer surveys you take though ask if we mention all those points, how helpful we were, and so forth. We don't know which customers will actually take the survey, so we have to mention it to everyone. If I get someone like you who comes in and makes it clear that isn't what they're looking for then I don't mention it, I don't press the issue. I'm there to help you find stuff and take your money, I only say all that crap because it's in the job description.

I love how people bitch about your prices for selling our used games... option 1 could be dont sell your games. Gamestops main profit is used games, as new games only have a mark up of 5-10%, that is not nearly enough for a company to survive.