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Windows support is so helpful

May I knew the brand ref j-, mur
21: 11
It is a desktop coumputer that I built myself
21 :11
I mean is it an HP, Mus etc. h'
21: 12
I built the coumputer it has no brand
21: 12
Answer Tech has ended the chat.
21: 14
Type a message here
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Views: 21400
Favorited: 25
Submitted: 01/08/2016
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+137
User avatar #1 - billybong (01/08/2016) [-]
If you're running an OEM copy of windows they aren't obliged to provide support. I'd guess that's what you're running instead of the full retail version
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+1
#105 to #1 - iderpedintofj (01/09/2016) [-]
Yeah but they then sell you support for $125 for a call.

I think OP is fake.
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+12
#59 to #1 - anon (01/08/2016) [-]
A custom built PC can have any kind of OS license you want. Nothing in the post indicates what it was.
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+32
#40 to #1 - ugoboom ONLINE (01/08/2016) [-]
Did you get that backwards? OEM versions of the OS go to the manufacturers, self-builts use retail copies.
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+17
User avatar #42 to #40 - xdeathoreox (01/08/2016) [-]
...you can buy OEM versions. They are usually $30 cheaper which is why most system builders get the OEM package.
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#43 to #42 - ugoboom ONLINE (01/08/2016) [-]
???? then why would anyone buy the actual retail ones? Surely such a loophole couldn't exist
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User avatar #44 to #43 - xdeathoreox (01/08/2016) [-]
Because some people don't know how to actually fix anything, so they get the retail package which has support with it.
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#45 to #44 - ugoboom ONLINE (01/08/2016) [-]
Like I thought the OEM versions were sold ONLY to manufacturers,
like how Lays sells huge, unmarked bags of lays potato chips, but only to those who own a restaurant
just like how I can't legally buy those bags of Lays, how the **** are people getting OEM copies?
Or are you saying the guy in the OP did just that and it was illegal and that's why the support dude disconnected?
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+1
User avatar #46 to #45 - xdeathoreox (01/08/2016) [-]
Couldn't find a windows 7 OEM copy. Windows 10 will do.

Windows 10 retail: $119.99
Windows 10 OEM: $99.99 ( www.newegg.com/Product/Product.aspx?Item=N82E16832416892 )

Not $30 but when I built my computer the OEM copy of windows 7 was about $30 cheaper
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User avatar #120 to #46 - ora ONLINE (01/09/2016) [-]
>>#48, Or, you can buy it for much cheaper. ((granted these are single use keys) plus, I pirate mine anyways)

www.reddit.com/r/microsoftsoftwareswap/comments/4039x8/h_windows_7_8_81_10_windows_server_office_visio/
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User avatar #127 to #120 - xdeathoreox (01/09/2016) [-]
Yeah, you can. But those aren't exactly legal.
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User avatar #128 to #127 - ora ONLINE (01/10/2016) [-]
They are legal...
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User avatar #130 to #128 - xdeathoreox (01/10/2016) [-]
My B. They are legal. They just violate MS T&C
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#126 to #120 - xdeathoreox has deleted their comment [-]
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User avatar #125 to #120 - ugoboom ONLINE (01/09/2016) [-]
Or you could just not buy Windows
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#48 to #46 - ugoboom ONLINE (01/08/2016) [-]
Oh so it's like legit being resold on newegg? That's really strange
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User avatar #49 to #48 - xdeathoreox (01/08/2016) [-]
Yeah, other places sell it like Amazon and other retailers. Almost all places that sell the OS disk will have an OEM copy to sell also. It's been like that for awhile.
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User avatar #52 to #49 - ugoboom ONLINE (01/08/2016) [-]
Commercial software practices are confusing as ****
Like how there's discounts for corporate-wide purchases
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User avatar #53 to #52 - xdeathoreox (01/08/2016) [-]
That's volume discounting. You contact the manufacturer for those. You can get a massive amount off if you buy in large volume.
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User avatar #56 to #53 - ugoboom ONLINE (01/08/2016) [-]
Exactly what I mean, it makes no ******* sense
Why not just make 1 copy of photoshop, say, $100.
That means if a school's digital art class wants to install that for a class, that's $2000 for 20 computers
and any old joe at home pays $100 for one computer
rather than making it $20/copy for that school and making old joe pay $300 in order to keep the overall revenue for Adobe the same
Companies wonder why people pirate their software, because they're gouging regular customers instead of buisnesses and other places that can actually afford the products
Absolutely nothing about commercial software makes sense to me; **** that **** so much. FOSS software master race.
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+3
User avatar #70 to #56 - xdeathoreox (01/09/2016) [-]
Because, by offering volume discounts, schools or companies are more likely to buy the software then go find some cheaper/worse alternative. A companies biggest customer are other companies. Adobe doesn't give a **** if billy doesn't want to pay $100. They care that the big company down the street wants 100 copies of some photo editing program. By offering a volume discount, they are more likely to gain a sale.
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User avatar #80 to #48 - KBD (01/09/2016) [-]
Resold isn't the proper term for it as it was never purchased. It's a license that's sold strictly to systems builders (not that they can really prove it) for their own systems (that they're supposedly selling to clients, but they can't prove it either).
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-1
User avatar #122 to #45 - billybong (01/09/2016) [-]
I just buy OEM copies from computer stores or Ebay if I need a legit key. Aus has the infamous tech tax and so whatever the current gen of windows home/basic/plebian edition is usually costs around $250-$400 while the OEM copy of the same edition can cost as little as $100. But that's just how much I'd save, probably less of a difference in other countries

But yeah, main differences are price and the fact that the OEM is supposed to provide support instead of MS
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User avatar #67 to #43 - safewordis (01/09/2016) [-]
The retail ones can be put on any computer. You buy a license for that version of Windows forever. The OEM registers itself to that computer, and can only be used once.

Though the OEM can be backed up and put into any computer. You just need to backup the old computer onto the new computer. Hence why the other comments.
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User avatar #68 to #67 - ugoboom ONLINE (01/09/2016) [-]
so many ******* loopholes all over the place
man, I'm glad I don't have to deal with this nonsense anymore
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#77 to #43 - walmartysnextghost (01/09/2016) [-]
You can buy OEM but it usually only includes one use. So if you ever want to swap a motherboard you end up having to either hope microsoft is chill and gives you a replacement code when you have to reinstall windows or just go buy another copy
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User avatar #50 to #43 - hapasan (01/08/2016) [-]
I though it was that OEMs can't be moved to another machine (It dies with the machines) while retail copies can be moved as long as you own the key.
But don't quote me on this.
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User avatar #51 to #50 - ugoboom ONLINE (01/08/2016) [-]
I thought OEMs were explicitly only to be preinstalled on prebuild computers
that the CDs to install them should never reach the end user, only the remaining OS install that dies with the computer
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User avatar #54 to #51 - hapasan (01/08/2016) [-]
That's how I understood it as well.
But I've heard of people buying OEM copies online. I've never done it, so I don't know if requires some sort of manufacturers license, or if just anyone can do it.
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User avatar #73 to #54 - safewordis (01/09/2016) [-]
You buy a one time 15 digit code. You never have to buy a new code if you backup your old computer and use your old computers recovery disk on the new computer. The software thinks it's the same computer with new parts, when in reality it is a completely new computer.

Also check with your colleges/workplace. Bulk licenses cost 20$ for each computer.
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User avatar #55 to #54 - ugoboom ONLINE (01/08/2016) [-]
Well in the end it doesn't matter, when I used to use Windows I always pirated it, and I'd recommend others to do the same.
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#57 to #55 - hapasan (01/08/2016) [-]
Me too.
Me too.
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#102 to #40 - anon (01/09/2016) [-]
Or you can use that key off a **** box you pulled from a dumpster. Just call windows and have them authenticate it.

Your sticker. Your key.
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#104 to #102 - ugoboom ONLINE (01/09/2016) [-]
Or you could just not use Windows
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User avatar #112 to #40 - lanfearandthecup (01/09/2016) [-]
something else to keep in mind, if you say someone else built it and you bought it, they can, and usually will provide free support as long as they think a company/seller built it (yes even private ones)
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User avatar #90 to #40 - wiredguy (01/09/2016) [-]
dude
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User avatar #91 to #90 - ugoboom ONLINE (01/09/2016) [-]
what?
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#62 to #40 - jengafag (01/09/2016) [-]
Your text color and 'badges' are very abrasive.

You think you're better than me, you fukin' cunt?
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User avatar #63 to #62 - ugoboom ONLINE (01/09/2016) [-]
lolwut
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User avatar #34 - Einsty ONLINE (01/08/2016) [-]
Just name the brand of the motherboard and processor.
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User avatar #8 - spceinvdr (01/08/2016) [-]
Why wouldnt you just ******* lie about it? windows is windows is windows no matter the machine. Just say its an hp and move on to get the help with the real problem instead of flapping your penis around about your homebuilt
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#60 to #8 - anon (01/09/2016) [-]
Either lie, or don't succeed.

#murrica
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User avatar #71 to #60 - severepwner (01/09/2016) [-]
You would just slap American on anything you didn't like wouldn't you?
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#131 to #8 - amuzen ONLINE (01/12/2016) [-]
Not sure about that, I know there are some problems that specific brands of computers are more or less prone to encountering. It's a piece of information that could be relevant.
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User avatar #33 to #8 - dookaargetman (01/08/2016) [-]
I kind of agree, but considering I've done the same, there's probably different software and protocols for different brands. Don't quote me on that.
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User avatar #9 to #8 - mrwalkerfour (01/08/2016) [-]
serious PC guys are like vegans. they have to mention they built it themselves and that they dont buy brand pc's they have to mention the amount of RAM and the type of graphics card they have.
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User avatar #29 to #9 - iamrexraptor (01/08/2016) [-]
not really i mean i have 16 gigs and a gefore 97- WHAT HAVE I BECOME
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User avatar #10 to #9 - spceinvdr (01/08/2016) [-]
its true. I mean i built a couple but its literally nothing to brag about. A little kid could do it. it snaps together like legos, slap on some thermal paste and an OS and away you go
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User avatar #11 to #10 - noobtankz (01/08/2016) [-]
Yes but if you gather the parts yourself, it doesn't apply to any brand. So the windows tech support guy asking him the brand of his computer doesn't help, because it legitimately has no distinct brand. It's a compilation of various parts stuck together to make a functioning computer. The reason this is important is because HP, Asus, Acer, etc, all have different ways of constructing their computers. Like for instance, HP hardlocks most of their hardware into the computer so removing anything is nigh but impossible without severely damaging it.
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User avatar #13 to #11 - spceinvdr (01/08/2016) [-]
usually if someone asks something like that Ill call it whatever the majority of its hardware is. For example, I have a compaq with different hp salvaged processor, a nvidia graphics card and a dell wireless module, and a hard drive pulled from a dell. I say its a compaq, because no one gives a **** except me
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User avatar #15 to #13 - noobtankz (01/08/2016) [-]
in some cases, that works. But my computer, for example, is so varied it's hard to specify. It's a custom ordered shell, nvidia graphics card, AMD processor, windows OS, A salvaged ethernet module, and a Seagate hard drive with an external drive. How would you categorize a computer like that?
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User avatar #17 to #15 - spceinvdr (01/08/2016) [-]
Well I would tell the tech its an hp or a dell and move on because if one can build a computer, chances are you can service it, and can determine if the issue is or isnt hardware related. If it isnt hardware related and you cant solve the problem, then you contact the tech.
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User avatar #20 to #17 - noobtankz (01/08/2016) [-]
Exactly, so we know his issue was ONLY with the Windows OS, so the question being asked what kind of laptop he had would be absolutely irrelevant.
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User avatar #22 to #20 - spceinvdr (01/08/2016) [-]
if he just opened the tech chat window how is the tech supposed to know that? its their job to verify that the problem is indeed software and not the computers fault. For example, power supplies with bad capacitors look fine, but the computer will turn off randomly sometimes. looks like a software issue, is actually a hardware issue. The tech must consider all possibilities.
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User avatar #23 to #22 - noobtankz (01/08/2016) [-]
Fair enough, though I suppose to know that we'd have to know the beginning of the conversation. But assuming it is the beginning, I suppose in that circumstance the question would make sense!
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User avatar #12 to #11 - spceinvdr (01/08/2016) [-]
I do the same thing you're describing, but if he's having a problem with windows the brand of the computer or its construction is irrelevant. Thats my point, he forced the "lol homebuilt" even though it was irrelevant
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User avatar #14 to #12 - noobtankz (01/08/2016) [-]
And why would the brand matter to the tech support? The guy asked an irrelevant question, which of course had an irrelevant answer. Not to mention the question wasn't even pertinent in the slightest. (Asked about his laptop, the guy had a desktop.)
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User avatar #16 to #14 - spceinvdr (01/08/2016) [-]
The brand would matter to the tech because they keep logs of that sort of thing. They want to know how many acers, hps, comapaqs, etc they service. In addition, if it is a hardware problem, then the tech needs to know the make and model to provide instructions. If the guy can build his own pc then chances are he knows that it isnt a hardware problem, and is experiencing software problems. If hes having a hardware problem its because he didnt check compatability first, and theres a million tools for that online to make sure your parts play nicely
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User avatar #19 to #16 - noobtankz (01/08/2016) [-]
Well the windows tech support is a support purely for the various windows OS. the make of the computer doesn't matter as much, and him answering custom build would be enough. If he was having hardware issues, he wouldn't consult windows for it.
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#107 to #9 - anon (01/09/2016) [-]
Building a powerful PC is like restoring a car or building a house. It takes time and money and for a lot of people its a point of pride. Sure there are those who look down on people who buy regular computers but there is nothing wrong with this display. The tech support is asking a question and this dude is giving an honest answer. There is no real reason for the hate on the whole "neckbeard PC mustard rice" bandwagon.
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User avatar #87 to #9 - joshlol (01/09/2016) [-]
the vocal minority make the most noise
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User avatar #75 to #9 - acebuck ONLINE (01/09/2016) [-]
My friend and me have very similar pcs
But He has 128 gigs of ram.
I have 8.
His isn't faster in anything he does
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#27 to #8 - anon (01/08/2016) [-]
The correct answer would be the motherboard's maker, since windows licences are attached to the motherboard (as in if you get a new motherboard you need to get a new licence).
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User avatar #28 to #27 - spearpwi (01/08/2016) [-]
No. My license for Windows is supplied for free by Dream Spark.
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#18 to #8 - railyeightseven ONLINE (01/08/2016) [-]
you'll get your answer faster by googling like a retarded person than from these kind of supports
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User avatar #24 to #18 - TheAwesomestKyle (01/08/2016) [-]
how a normal person would google:

"PC sound driver error"

how a retard would google:
"my comuter dosent play sound when i watch facebook videos please help"


usually the second version finds the solution easily


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#25 to #24 - anon (01/08/2016) [-]
How to properly google:

"errormessage" + application name

site: tomshardware.com "nvidia vs amd"

"lyrics" + "nothing really matters *" AND "mama i just *" Wildcards op.
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#132 to #25 - amuzen ONLINE (01/12/2016) [-]
every time I turn on my computer I get an error message that just says 'error' with an 'ok' button.


Personally I've always preferred phrasing my question in as many different ways as I can and looking through the top 5 links on every search until I find my answer.
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User avatar #88 to #25 - joshlol (01/09/2016) [-]
why would you put the word lyrics in quotes?
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#26 to #24 - anon (01/08/2016) [-]
Because everyone is so well versed on what exactly is going on with their computer when one small thing doesn't work.
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User avatar #21 to #18 - spceinvdr (01/08/2016) [-]
usually, but sometimes stuff like that is difficult to pin down, and ive used techs as a last resort
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User avatar #31 - redclover (01/08/2016) [-]
True story:

>computer runs in fatal error
>spend 3 days trying every possible repair before giving up and re-installing the OS
>whole time I post updates on twitter
>when I finally fix it, make a post along the lines of "re-installed OS, everything working fine now"
>Windows Support account responds to that message with "Glad everything worked out! Are you having any other issues?"

really microsoft? you couldn't respond to anything until after I fixed it?
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#37 to #31 - animesource ONLINE (01/08/2016) [-]
I've having lots of problems with Windows 10 myself.
Reinstalled desktop (reset actually) but it started using files from BOTH versions: Windows and Windows.old folders. Just **** that. Had to do full reinstall. Start Menu wasn't opening. Did full reinstall again.
Did full reinstall on laptop and Calculator + Default Photo viewer don't work. Sadly I discovered this too late and can't bother with another reinstall.
And before you say run sfc/dism - they don't do jack **** . Both say there's no problem.
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User avatar #38 to #37 - redclover (01/08/2016) [-]
the problem I ran into didn't even have any previous evidence of ever occurring on Windows 10, or at least none that I could find online
most the fixes I tried were for related incidents that are known to occur on Windows 7

the worst part was that it also corrupted all my system restores and disabled the ability to factory reset Windows 10
so even the "last resorts" I had were useless, which is why I had to do a clean re-install

luckily, I learned my lesson a few years ago and I partition my HD now so that when I re-install the OS, all my files are safe on a seperate partition
after the re-install, I made a back-up image on one of my external drives (something I should have been doing) so that I can just replace the system image if I run into problems in the future
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#39 to #38 - animesource ONLINE (01/08/2016) [-]
Windows has lots of troubleshooters / tools to fix problems, but none of them work (or everyone's having magical problems). It's weird how they never fix that. It's even weirder how problems happen even after fresh reinstall.
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User avatar #76 to #31 - machiavellianhumor (01/09/2016) [-]
they aren't going to give you free support over twitter
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User avatar #79 to #76 - redclover (01/09/2016) [-]
I wasn't asking them for any...
but more importantly, you're wrong because they have people running their support account on twitter searching for mentions of Windows problems and responding to direct @ mentions
they offer free basic help and suggestions and provide links to their support pages with info on fixes
obviously you'd get more help from contacting support directly, but they do in fact offer help via twitter
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User avatar #92 to #31 - AnomynousUser (01/09/2016) [-]
I wanna share a computer story that happened recently...
>building my brother a computer for Christmas
>looking pretty awesome, even better than mine for roughly the same price (because I built mine at the beginning of this year)
>only thing giving me trouble is the NZXT Kraken X31 (he wanted a liquid cooler because aesthetics
>the instructions were unclear and after getting my dick stuck in the ceiling fan a few times I finally got it installed
>everything set up, all that's left is to post, set up Windows, and cable manage in the back
>plug it in to my monitor via HDMI and turn it on for the first time
>all the fans start to run, lights turn on, etc., looking good
>the CPU cooler is making a loud grinding noise, but it's not leaking or anything
>it doesn't post
****
>go through every checklist I and the internet can think of multiple times but it's just not working
>about 15 minutes of progressively more panicking go by
>I don't want to test all the different components to find out what's wrong
>right before giving up and testing all the parts I decide to take one last shot in the dark
>go to my room, get my VGA cable from my computer that I was too lazy to unscrew
>replace the HDMI cable on his computer with the VGA cable and it posts perfectly
>let it sink in that I wound up a panicky mess and wasted like 20 minutes all because my monitor's HDMI port doesn't work
Seriously, who would have thought of that..?

Oh, and if you somehow cared, the noise was just the water pump being faulty. I returned it and bought a Be Quiet! Dark Rock 3 for the same price (holy **** that thing is quiet!).
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User avatar #94 to #92 - redclover (01/09/2016) [-]
I pretty always start off with VGA or DVI connection first because sometimes it needs to install new driers after loading Windows the first time before the HDMI and Displayport slots work

when I worked in a repair shop, I had a customer come in with the same issue after buying a new graphics card and not being able to use his Displayport to use 3 montors
he didn't install the new drivers and paid us $50 (the minimum fee we charged) to spend 2 minutes doing it
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User avatar #96 to #94 - AnomynousUser (01/09/2016) [-]
That's good to know... Maybe my monitor's HDMI is not broken after all...

I would have used the other cable to start off with, but there's those two screws that keep it in and that takes effort... Laziness really does cause more problems than it's worth.
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#97 to #96 - redclover (01/09/2016) [-]
if you plan on switching cables/monitors immediately after setup is done, don't bother screwing the cable in
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User avatar #101 to #97 - AnomynousUser (01/09/2016) [-]
No, it was my monitor. I have it screwed into my computer, so I just unscrewed the part from my monitor because I was back there anyway. I just grabbed the HDMI cable that's in the same room that I built it in because I watch stuff from my laptop on the big screen. The extra effort I was talking about would have been walking over the 3 extra feet to my computer and unscrewing and unplugging the VGA cable from there rather than from my monitor.
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User avatar #103 to #101 - redclover (01/09/2016) [-]
also make sure the HDMI cable isn't bad
could be an expensive mistake to make
the cable is $4, versus replacing the monitor for $150+
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User avatar #108 to #103 - AnomynousUser (01/09/2016) [-]
www.musicdirect.com/p-746-audioquest-diamond-hdmi-cable.aspx?utm_source=googlepepla&utm_medium=adwords&id=91894008788&gclid=Cj0KEQiA2b20BRDj4buduIG-y9EBEiQAhgMGFWDW3pF3uLcB4DHAdZVQbLdMKebXLnK7-kfw9h-GBiwaAjtN8P8HAQ
Idk, HDMI cables are pretty expensive, especially if you want the ultra high quality 1080p 60hz monitor running well! I mean, it's not like I could get them for only a few dollars or anything...
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User avatar #2 - GmCity ONLINE (01/08/2016) [-]
Did you construct the motherboard yourself? No? Then answer the question ******* .

I swear people just try and make it hard for themselves.
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User avatar #69 to #2 - dazartimm (01/09/2016) [-]
That's not what they were asking for.
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User avatar #30 to #2 - cuntism (01/08/2016) [-]
Why is your definition of the computer manufacturer the motherboard ?
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User avatar #32 to #30 - itsmewaffle (01/08/2016) [-]
because it's the heart of the operation, doesn't matter who makes the power supply, case or hard disk, the mobo is what ties it all together.
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User avatar #35 to #32 - cuntism (01/08/2016) [-]
Although I see your point, personally I would say Intel or AMD, as the processor is the...well, central unit.

Also, a motherboard manufacturer in most cases is assembling components from several different groups, one of which is the north bridge and what could, with a high degree of acceptability, be described as the most prominent chip. Which is in most cases also fabbed by the CPU manufacturer.

This isn't to invalidate your proposal, more trying to show you that your conviction about the motherboard manufacturer isn't as widespread as you may think
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User avatar #121 to #35 - itsmewaffle (01/09/2016) [-]
True, I was thinking about the CPU but then the support guy would ask what processor you have instead of your computer's manufacturer.
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User avatar #61 to #35 - GmCity ONLINE (01/09/2016) [-]
Is it so hard to say "Custom Asus i7"?
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User avatar #109 to #2 - reaperriley ONLINE (01/09/2016) [-]
Heres how it should have gone down instead of you jumping on the "PC masterrace" bandwagon.

IT: "Whats the brand of your computer"

User: "No brand, I built it myself"

IT: "Oh, well then whats the manufacturer of your motherboard?"

Or the second question by IT can be a more exact issue depending on what it is. Brand is useful for support but this is an improper way for IT to react. Computers are like human bodies and information is key. So instead of making it hard for themselves the guy is throwing out info and the IT guy clearing doesnt know what he is doing.
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#3 to #2 - brainbug (01/08/2016) [-]
They didn't ask for the motherboard brand, they asked for the laptop brand.
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#4 to #3 - anon (01/08/2016) [-]
Why would they be asking for a laptop? I think the OP misconstrued the information somewhere and created a lot of unnecessary confusion. But that's just speculation, I wasn't there after all.
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#5 to #4 - anon (01/08/2016) [-]
**anonymous used "*roll picture*"**
**anonymous rolled image**

Also, it was a desktop. Just sayin'.
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User avatar #6 to #4 - boarderlinegreat (01/08/2016) [-]
It's fine to assume stuff, because the user does its fair share.
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#7 to #2 - anon (01/08/2016) [-]
Well duh yo don't solder your own CPU?
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#113 - ninjapieguy (01/09/2016) [-]
>contacting the laptop branch of support with a desktop problem
>not trying to solve problems on your own like any self respecting custom pc owner
>expecting a brand new OS to be perfect and bug free
>expecting customer service to be more help than tomshardware
dude you're autistic
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User avatar #66 - wertologist (01/09/2016) [-]
HP has the worst tech support I've ever encountered. They hung up on me, spent 3 hours on the phone only to not tell me the proper procedure to send in my laptop, and didn't keep a record of me sending it in so the warranty didn't get renewed. During the second attempt to return the laptop, they hung up on me again.

**** HP support.

EA isn't great either. I was having issues logging in to The Old Republic and the guy started laughing at me. I didn't even have any funny information. Just plain old username and email. Nothing like "Darth_Dildo117" or anything.
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User avatar #78 to #66 - manofparody (01/09/2016) [-]
That was HP Invent, wasn't it?

They're based in India.

I worked for HP as a L3 tech, and we had to solve all the dumbest ******* problems.
"Oh, India made you send this computer in for repairs because your keyboard isn't working, and you got it back and the same thing is happening?"
>Goes to turn off filter keys
"Fixed."
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User avatar #81 to #78 - wertologist (01/09/2016) [-]
I don't know if it was Invent or whatever. All I know was that it was Indian tech support for HP. This wasn't a small fixable issue with my computer. HP sent out an update that broke tons of computers. After the update, I could not even log in. It would just loop the start loading screen. I know it was the update because my friend down the street had the exact same computer with the exact same problem at the exact same time.

For me trying to call for the second return, I asked for a different tech support group because the last time I called them they ****** up so much and they hung up on me.
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User avatar #83 to #81 - manofparody (01/09/2016) [-]
Yea, that's HP Invent.

If you're in the US, they usually give you a different number to call if you have issues after you sent the computer in for repairs. If it was really bad or got sent in so many times, you would likely get my office's number, or a case manager.
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User avatar #84 to #83 - wertologist (01/09/2016) [-]
I'm in the US and the number they had me call was to India. I asked to be transferred to a different division or something and they hung up on me. The bitch about them is that they honestly don't give a damn. They give you a fake name and you can't report them or anything and even if you did it wouldn't do **** . I ******* hate Indian tech support. I honestly wish there was a law for every American company to have more domestic tech support than foreign.
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User avatar #85 to #84 - manofparody (01/09/2016) [-]
Yea, HP Invent was complete and utter **** .

They would try and pawn customers off on us all the time, even when they didn't meet the requirements for us to help the customer.
I ripped one of their 'techs' a new one, before (for something so simple and he wiped the hard drive), and he hung up on me.
I wasn't racist towards Indians before working there, but after working so closely with them, I have a huge dislike towards them.
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User avatar #86 to #85 - wertologist (01/09/2016) [-]
I only hate Indians in tech support. I worked with two Indians and one was the nicest guy I ever met. I never saw him angry. No matter when you saw him, he gave you praise and often in front of other people to boost your image. Every time I went up to him he was say something like "Wertologist! I saw you working very hard today. One day your hard work will pull off. You're going to be a supervisor soon!" all in an incredibly friendly tone. Guy was so nice.

But **** Indian tech support. I refuse to deal with it anymore.
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#89 to #86 - Corndoggeh (01/09/2016) [-]
I had to send my laptop in for repairs on 3 separate occasions and I had a 15 minute argument with one of the tech support Indians the third time because he believed that it was a user damage when the problem was that the screen would not turn on when the laptop was on.

HP has **** quality computers now and **** customer service, I wish I could throw this pavilion right at the CEO's head.
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User avatar #93 to #89 - wertologist (01/09/2016) [-]
I'll never go HP again. Horrible products. Horrible support(not to talk bad about manofparody). **** HP.
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User avatar #116 - WutsAtroll (01/09/2016) [-]
just another reason why apple is better
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#117 to #116 - anon (01/09/2016) [-]
Except Apple doesn't let you make it yourself, you ******* .
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User avatar #118 to #117 - WutsAtroll (01/09/2016) [-]
yeah they do. built my mac myself, only cost a couple thousand
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User avatar #99 - cheesybeaver (01/09/2016) [-]
They told me i had to pay 200$ so that they could hack into my computer and tell me what was wrong with it... yeah no.
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User avatar #98 - grimfuck (01/09/2016) [-]
They are asking what brand your Motherboard is you retarded **** .

Learn how to receive tech support. You went to them for a reason, they know something you dont.
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#106 to #98 - anon (01/09/2016) [-]
I've never seen a HP motherboard... *roll picture*
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User avatar #110 to #98 - Rei (01/09/2016) [-]
HP don't make motherboards, and the tech clearly said laptop...
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User avatar #111 to #98 - thatoneiranianguy ONLINE (01/09/2016) [-]
The tech was clearly asking for the brand of PC, not the motherboard specifically.

Notice how he denotes that by saying laptop, not to mention unless I missed something HP doesn't make motherboards.

I think you might be the retarded **** .
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User avatar #114 to #98 - kalimah ONLINE (01/09/2016) [-]
No he said brand. If he wanted the motherboard he wouldve said motherboard. Why not be specific if you are trying to solve a problem?
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User avatar #115 to #98 - WutsAtroll (01/09/2016) [-]
i didn't realize motherboard and laptop were interchangeable terms
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User avatar #72 - askafj (01/09/2016) [-]
just say all the names of your motherboard, graphic card(s), RAM, etc and say it's a "mix" breed.
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User avatar #100 to #72 - grimfuck (01/09/2016) [-]
but thats the correct way to answer... and this person just wants to preach about how cool they are for building it they dont understand what they actualy have
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#64 - lightbulbdestroyer (01/09/2016) [-]
There seems to be some confusion, so I'm going to make this clear:

OEM copies are cheaper because the license key is tied to the motherboard and therefore cannot be transferred to another pc.
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User avatar #74 to #64 - machiavellianhumor (01/09/2016) [-]
man i went through hell with my old dell laptop. it was a refirbushed computer and i needed to fresh install. i talked to windows they sent me to dell support cause it was OEM. then dell sent me back to microsoft saying it wasn't i just went back and forth til i gave up
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#123 to #74 - lightbulbdestroyer (01/09/2016) [-]
The thing I learned with most customer support is that if the first call fails to achieve your goal, then end the call and call again. Hopefully another representative can tend to your problems.
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User avatar #124 to #123 - machiavellianhumor (01/09/2016) [-]
i did that a couple times with amazon
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#58 - glayn (01/08/2016) [-]
I am not good at computers. I'm really worried that I'm gunna mess things up if I try update to windows 10. I have windows 8 atm I think, but it doesn't offer a free upgrade to 10 in the taskbar. (Yeah it's a legit copy)
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User avatar #65 to #58 - fuzzyballs (01/09/2016) [-]
look
don't update unless you want to reset your whole computer a week or two after
if you don't mind that, backup all the files you need, and just do a clean install of Win 10

the update thing is iffy at best, but after all that ******* annoyance, WIn 10 iskinda sorta an improvement
it's basically all the good stuff from 7 and 8 into one
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User avatar #119 to #58 - Greevon (01/09/2016) [-]
I wouldn't worry. I made the transition no problem. You can look up online ways to force the upgrade if it doesn't show up in task bar. On my laptop I had to do so, and others have had the same problem. It's not an issue with your copy of windows, it's not unheard of.
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#41 - anon (01/08/2016) [-]
Windows Support knows less about technology than the cavemen.
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#36 - porkslapchop (01/08/2016) [-]
**** Windows I have an irql error bsod every other day for months and tried everything. Support couldnt help and said it was definetly a hardware error. Booted linux from usb and installed it on a spare partition and it didnt happen there. Seriously I only use windows to play games and the whole os tries to **** me in every way possible. I can't wait for proper game support under linux with vulkan so the directx cancer can go die.
 
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