So this story comes last out of the first batch because
people assumed it was going to be worth saving for last.
This takes place under the same company as the
douchebad story, but under a different franchise at a
different location. By this point I had to move back closer
to home for family reasons and could only manage to get a
half sales/ half tech job with the local franchise. Before the
change of stores I was promoted to a management
position so this half assed job was a step down.
The local people were usually good but as the area is full
of bogans (white trash), when they got mad they got
ballistic. This story starts with me filling in for the main tech
while he was off sick
shtanding at the tech counter
braging customer comes up, slaps a noinch monitor in its
box on the counter
GIVE ME MY FUCKING MONEY"
gno he wasn' t robbing us, he wanted a refund
gguy has to be on a whole bunch of drugs
knever seen him before but he ism happy to see me
ask for his invoice
ffirst thing I notice is the note details on his invoice
Display model, some scratches and superficial damage,
customer is aware"
monitor sold to him for , it was under cost
ait’ s only a week old, if its cactus he gets his money back
ggo to open the box
forces the box shut with his hand
Alt works fine idiot, its scratched up. I asked for a new
ioffer to get the salesman who sold him the monitor
ttoo late, salesman saw the angry customer and
starts to swear at me again
him I can' t refund it, there' s nothing wrong with it and
he knew what he was buying
ait’ s at this point that I notice that his daughter is standing
there timidly scared by what is going down
yhe starts to tell me to "hurry the fuck up and refund the
bby this point in my career I pretty much refuse to talk to
any customer that swears at me
Sir, Id be happy to come to some sort of arrangement
but you’ re going to have to talk to me nicely, If you don' t
stop swearing at me Fm not going to respond to you"
you' ll respond when I fucking tell you to"
asside his invoice back towards him then just stand there
in silence looking right at him
tthe awkward silence starts to get too much for him and
he steps back, clenches his fist and jaw
The fucks your problem man, just give me my money"
mmore awkward silence.
don' t treat me like this infront of my daughter man she
doesn' t need to see this"
him I agree whole heartedly and ask him again to
don' t tell me what to fucking do"
go completely silent again, stick my hands in my pocket
and just give him an "l don' t give a fuck" kind of look.
silence finally tips him over the edge
don' t stare at me like that, that' s a threat and if you’ re
gonna threaten me we can take it outside, III fuckin beat
the shit out of you"
finally crack the shits, tell him to fuck himself and say Ill
be back with the store owner
about five levels of management and walk into the
Boss, there' s an irate drugged up customer out there
who wants a refund, he just threatened to take me outside
for a fight, if you don' t sort this Fm doing it."
gguy looks big enough to smash me but id get the
afternoon off work
bby this point Fm shaking with anger myself.
aboss laughs at it and heads out
This boss was an oldschool guy, been in the business a
long time. Had been spoken down to by every customer
possible and never backed down from a single threat. But
always finds a solution.
aboss doesn' t stand behind the counter, instead he goes
and stands face to face with the rage machine
gguy gets all up in the bosses face.
aboss puts his hand up and says "step back, lower your
voice, and talk to me in a normal tone"
tthe guy recognises the lack of fear in the boss and
seems to calm down
the boss he is calling the Consumer Affairs line and
reporting the store
pulls his mobile phone out, flicks through it and
finds a number
yhere you go, give them a call. But for legitimate claims it
costs to lodge the case
calls the customers bluff.
shaniac decides to change to topic off Consumer Affairs
and back onto me
this piece of shit threatened mel"
did you threaten him Trips?"
the boss I refused to talk to him because of his
language and he took my silence as a threat
aboss says to the customer "how is that a threat? Are you
scared of silence?"
aadd "maybe that' s why he is so loud”
bset the customer off again.
By this point several customers have stopped to watch.
Most of the staff have backed away, except for the cashier
who is a few meters away and can' t go anywhere
aout of the blue the boss agrees to give the customer a
store credit, under certain conditions
yhe can' t spend it today and has to go home and calm
we ism allowed to talk to anyone but the boss for the
oonce that money is spent instore again he is banned from
we agrees but he is still pissed
shigure Fm off the hook and won' t have deal with him
aboss hands me the paperwork
Trips will fill out your instore credit paperwork for you,
have a nice day"
aas soon as the boss is out of sight the raging asshole
starts going off worse than before, but quieter
battle axe of a woman printing photos nearby steps
tthis lady looks like she' s gonna punch on
you could breed emotion, this woman was born from
stubborn and mentally unstable
sshe pushes the angry guy on the chest
shut your mouth will you? I shouldn' t have to hear your
bullshit while Fm printing my photos. These people are
good people and don' t need it either. And how dare you
act like that infront of your daughter"
angry guy is stunned,
eyes start to water, she can' t handle the stress
sure if a full blown fight is about to take place
think the lady would win though
aanother moment of silence, this the guy looks more
scared than angry.
what paperwork We done so far and quickly tell the
guy to come with me to the checkout to finalise the store
the lady thanks and give her an appreciative nod
Fm at the counter filling out the last few pieces of
info I lean forward to write on the counter
gguy gets right up into my ear, inches away from me
astards poking me with his finger
hope you like living on centerlink (welfare) cause Fm
telling all my friends not to shop here, this place will go
broke and you and all your cunt little friends will lose their
is now full blown crying and shaking
continues his rant, keeps poking me
sir don' t touch me"
sir I said keep your hand off me"
A try to block out as much as I can,
aif I get this done he is gone, I can go have a coffee, take
a shit, and try to calm myself down
karma is real, this guy should have ball cancer any
tthen he says something and I just snapped
we shoved me a little harder than before
me " you’ re lucky III go easy on you when I flog
you after work"
my fists on the counter
back n lets out a little squeal
gget right up in the customers face with his invoice in my
ppoint to his details on the invoice
yhis name, phone number, and his address
The difference between me and you? is I know where
his invoice from my hand, grabs his daughter
and takes off
istant there in silence for a while, raging, shaking, not
sure if my legs work
xsaberman snaps me back to consciousness
hoey shit bro, that was nuts"
lady from before is holding the cashier against her
giant bosom for comfort
sshe seems to have relaxed back to a gentle sob
ttell the salesman I' m havin a break and head to the
I quit about two weeks later over a minor
disagreement with the boss, told him Ijust didn' t want to
work in retail or IT or anywhere with customers anymore,
specially not for a shit wage. I still don' t know exactly why
that guy came in so angry straight off the bat, maybe he
thought that would move things along faster, maybe he was
jacked up on coke or something. I kept that asshole' s
address and still know it now (four years later) but after a
few weeks decided that burning his house down, or
unzipping his couch cushions and taking a dump inside the
covers probably wasn' t worth the risk. Either way after a
little while offa ended up working for myself, howl choose
my customers, take on whatever kind of work I want, and
don' t have to put up with anyone' s shit. I guess I have that
prolapsed asshole to thank for making me step out of a shit
This is the last of the five stories that I offered to tell but
there will be others.
HI probably tell everyone the incident that stopped me
searching through peoples dirty folders next, bring it back to
funny, cause this clearly wasn' t