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#13
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manofparody (01/11/2016) [-] Worked as IT for several major companies.
Holy **** , the delusional customers you get.
I had one customer (Mind you, this woman would constantly call us, and should be put in a home) who thought her router was going to blow up, because the Ethernet cable was yellow, and that meant to her that it was hot and about to blow up.
I asked if she physically felt it, she said no. Then went on later to say she unplugged it so it wouldn't blow up.
My biggest problem with these customers isn't the ignorance or out right stupidity. It's the attitude/meanness. That same lady was a complete whore of a bitch. She called me so many names while I continued to try to politely help her (I could hang up at any time, but didn't want her to call back and annoy my friends/coworkers).
Like another customer who sent her All-in-one HP computer in for repairs 6 times for the same ******* issue. Wireless keyboard will not work. Worst part is, she just kept calling HP's mainline telephone (India), so they kept either sending her wireless keyboards or sending her computer in.
Well, after calling me stupid and every variation of it, and 40 minutes of trying to get her to calm down and get her to stop cussing at me, I finally got her to flip the all in one on it's face. She then proceeded to argue 20 more minutes and call me even more names. Finally, I got her to lift the stand which uncovered the back panel. After arguing with me even more, saying there is ABSOLUTELY NO DONGLE BECAUSE THE ******* DISPLAY MODEL SAID THERE IS NO DONGLE, she finally removed that cover, and guess what she found? OH GEE ITS A ******* GOD DAMN DONGLE.
Had her unplug it, plug it back in, and hold down her sync button on the keyboard. Beep boop beep, it's back working.
Then she hung up, and never apologized or thanked me.
I ******* hate people. If I ever lose the will to live, you can bet your sweet ass that I'm going out via psychopathic rampage.
Holy **** , the delusional customers you get.
I had one customer (Mind you, this woman would constantly call us, and should be put in a home) who thought her router was going to blow up, because the Ethernet cable was yellow, and that meant to her that it was hot and about to blow up.
I asked if she physically felt it, she said no. Then went on later to say she unplugged it so it wouldn't blow up.
My biggest problem with these customers isn't the ignorance or out right stupidity. It's the attitude/meanness. That same lady was a complete whore of a bitch. She called me so many names while I continued to try to politely help her (I could hang up at any time, but didn't want her to call back and annoy my friends/coworkers).
Like another customer who sent her All-in-one HP computer in for repairs 6 times for the same ******* issue. Wireless keyboard will not work. Worst part is, she just kept calling HP's mainline telephone (India), so they kept either sending her wireless keyboards or sending her computer in.
Well, after calling me stupid and every variation of it, and 40 minutes of trying to get her to calm down and get her to stop cussing at me, I finally got her to flip the all in one on it's face. She then proceeded to argue 20 more minutes and call me even more names. Finally, I got her to lift the stand which uncovered the back panel. After arguing with me even more, saying there is ABSOLUTELY NO DONGLE BECAUSE THE ******* DISPLAY MODEL SAID THERE IS NO DONGLE, she finally removed that cover, and guess what she found? OH GEE ITS A ******* GOD DAMN DONGLE.
Had her unplug it, plug it back in, and hold down her sync button on the keyboard. Beep boop beep, it's back working.
Then she hung up, and never apologized or thanked me.
I ******* hate people. If I ever lose the will to live, you can bet your sweet ass that I'm going out via psychopathic rampage.
#141 to #13
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maxismahname ONLINE (01/12/2016) [-] I ******* despise this. I don't work in IT or anything, but I help friends out sometimes. My biggest pet peeve is stubbornness when the person doesn't know anything about the subject. Like, **** , I'm helping you because you don't know how to do something, and you're gonna have the nerve to argue with me about something you don't understand? Why do people have to be so arrogant sometimes?
#127 to #102
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elcreepo ONLINE (01/12/2016) [-] Incompetence is perceived though. The person could be genuinely trying to assist you and you're thinking you're so high and mighty, and therefore berate them for the simplest of suggestions.
Just chillax and listen instead of flying off the handle, and maybe people would do it far less.
Just chillax and listen instead of flying off the handle, and maybe people would do it far less.
#56 to #13
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admiralen ONLINE (01/11/2016) [-] I feel ya man
The worst thing i feel about these people is that they basically decide "i dont understand computers and i never will so i wont try"
They just go "thats far to complicated for me!", when i installed chrome on my stepmoms computer she just goes "thats too complicated youre breaking it stop him (insert dads name here)"
The worst thing i feel about these people is that they basically decide "i dont understand computers and i never will so i wont try"
They just go "thats far to complicated for me!", when i installed chrome on my stepmoms computer she just goes "thats too complicated youre breaking it stop him (insert dads name here)"
#86 to #56
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wisdombranch (01/11/2016) [-] Sadly, for some, it isn't that "they won't try." It seems that there is an ACTIVE RESISTANCE to COMPREHENSION.
The ARC effect.
The ARC effect.
#22 to #13
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subejio ONLINE (01/11/2016) [-] I used to do Internet Help Desk for CenturyLink (those of you stuck with them, I'm sorry. We know they suck, we're just trying to get it working as best as possible so people stop yelling at us). I had some very good calls and some extraordinarily bad ones. My favorite thus far was the only time I've actually had my life threatened.
Guy calls in with spotty connectivity. I hadn't even finished my opening when he cut in with "You ************* need to stop ******* with my internet." Seems this gentleman had gotten it into his head that we had devoted manpower to flipping off his internet only when he didn't have time to call in to get it fixed. Ran him through basic troubleshooting while he's insulting me personally (since I am, of course, the entire company) until I figured out that it was going to require a tech to come out.
Filling out the form with the customer on the line to provide information, while I'm filling this out, he's moved up his insults, threatening my life, my mother's life, and the virginity of my girlfriend and daughter (neither of whom exist). I'm debating the pros and cons of telling this guy off when his wife starts shouting in the background, "TOM! TOM, THAT'S ILLEGAL! YOU'RE COMMITTING A CRIME, TOM!"
**** was hilarious.
Guy calls in with spotty connectivity. I hadn't even finished my opening when he cut in with "You ************* need to stop ******* with my internet." Seems this gentleman had gotten it into his head that we had devoted manpower to flipping off his internet only when he didn't have time to call in to get it fixed. Ran him through basic troubleshooting while he's insulting me personally (since I am, of course, the entire company) until I figured out that it was going to require a tech to come out.
Filling out the form with the customer on the line to provide information, while I'm filling this out, he's moved up his insults, threatening my life, my mother's life, and the virginity of my girlfriend and daughter (neither of whom exist). I'm debating the pros and cons of telling this guy off when his wife starts shouting in the background, "TOM! TOM, THAT'S ILLEGAL! YOU'RE COMMITTING A CRIME, TOM!"
**** was hilarious.
#142 to #22
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maxismahname ONLINE (01/12/2016) [-] Lol threading virginity of daughter and girlfriend. I'd assume if you have a daughter your girlfriend is not a virgin. Also if you did have a daughter, he'd pretty much be calling himself a pedo. Why do these people exist
#50 to #22
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alarubra ONLINE (01/11/2016) [-] My favorite call working tech support was just full of great moments. Some super ******* old guy called in whit no sound on his TV. Started off with "My name is Marv, and I'm mad." I asked him why, and he told me the issue, then immediately told me to send a tech out to fix it. I told him that would be a 145 dollar Dispatch on Demand charge, and politely suggested he allow me to walk him through trouble shooting. His response, "Well it's not gonna be a Dispatch on Demand, you just need to send a tech out here." You know, demanding that I dispatch a tech to his residence. Not a Dispatch on Demand at all. Eventually I was able to convince him that I wasn't jut trying to screw him over and legitimately couldn't dispatch a tech without charging him. (Which I couldn't until I'd run through troubleshooting.)
So, looking at his information, I saw he had 2 tvs set up in the house, found out the issue was only on one of them and he hadn't just muted it, so I needed to figure out if it was the main or auxiliary box that was malfunctioning. Told him the easiest way to tell was the main box is larger. "I don't know. You're gonna need to come up with another way to tell." ****** wat. This ************ can't look at 2 things and determine which one is larger??
He guesses it's the main box, we move on. I have him reboot the damn thing. "Hey, it works again." *click*
Some people.
So, looking at his information, I saw he had 2 tvs set up in the house, found out the issue was only on one of them and he hadn't just muted it, so I needed to figure out if it was the main or auxiliary box that was malfunctioning. Told him the easiest way to tell was the main box is larger. "I don't know. You're gonna need to come up with another way to tell." ****** wat. This ************ can't look at 2 things and determine which one is larger??
He guesses it's the main box, we move on. I have him reboot the damn thing. "Hey, it works again." *click*
Some people.
#57 to #50
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subejio ONLINE (01/11/2016) [-] Those were always the calls I hated, the ones where people are just being dicks while you're trying to help them. I have no problem with ignorance: I actually liked teaching people, it helped me feel like I was making a difference (and got my surveys up to astronomical levels), or even when they don't want to learn, as long as they accept that this is my area of expertise and I'm trying to do them a solid, I'm cool.
I had a guy call in with no connectivity who decided he was an expert at this stuff and any time I started in on something, he'd get pissy with me with a "Yeah, yeah, I know that already, I'm not some idiot." He also tried to tell me I was wrong on a few basic things, like what the reset button on his modem did.
Finally I had enough and decided to treat him like he wanted. "Oh, GREAT, sir! I'm sorry, it's just that most people I talk to don't know a whole lot about their computer. What I'm going to need you to do is run a IP con, make sure you're not running a bogus IP, and then I'm probably going to need you to ping the 8's for me and give me the dropped."
He got real quiet, then finally in a soft voice said "Uh... could... could you walk me through that, please?"
The rest of the call was lovely, and he thanked me at the end of it.
I had a guy call in with no connectivity who decided he was an expert at this stuff and any time I started in on something, he'd get pissy with me with a "Yeah, yeah, I know that already, I'm not some idiot." He also tried to tell me I was wrong on a few basic things, like what the reset button on his modem did.
Finally I had enough and decided to treat him like he wanted. "Oh, GREAT, sir! I'm sorry, it's just that most people I talk to don't know a whole lot about their computer. What I'm going to need you to do is run a IP con, make sure you're not running a bogus IP, and then I'm probably going to need you to ping the 8's for me and give me the dropped."
He got real quiet, then finally in a soft voice said "Uh... could... could you walk me through that, please?"
The rest of the call was lovely, and he thanked me at the end of it.
#145 to #57
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manofparody (23 hours ago) [-] In one of my calls, I had an "NETWORK EXPERT SO I ALREADY DID EVERYTHING" call in, and took 30 minutes to get him to do anything.
His ethernet connection kept dropping out every 2-5 seconds. He said he did ping tests, tracerts, yadayada (basically **** I don't give a **** about because I already knew his problem) and said that it was the " ****** god damn computer."
Well, I finally got him to change his ethernet connection to half duplex with about 6 really easy clicks. Boom, fixed.
I can stand ignorance, or just lack of knowledge. I'm okay with teaching people. But when people are an unwarranted asshole to me, I have a ******* problem with it.
His ethernet connection kept dropping out every 2-5 seconds. He said he did ping tests, tracerts, yadayada (basically **** I don't give a **** about because I already knew his problem) and said that it was the " ****** god damn computer."
Well, I finally got him to change his ethernet connection to half duplex with about 6 really easy clicks. Boom, fixed.
I can stand ignorance, or just lack of knowledge. I'm okay with teaching people. But when people are an unwarranted asshole to me, I have a ******* problem with it.
#59 to #57
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alarubra ONLINE (01/11/2016) [-] Oh, I hated the dicks too. This guy just made me laugh. Just the way he said "My name is Marv and I'm mad," at the beginning of the call. I nearly busted out laughing. And unlike some customers, he didn't immediately start screaming at me or insult me. He was just kinda rude, and obviously pissed off.
