I had one customer (Mind you, this woman would constantly call us, and should be put in a home) who thought her router was going to blow up, because the Ethernet cable was yellow, and that meant to her that it was hot and about to blow up.
I asked if she physically felt it, she said no. Then went on later to say she unplugged it so it wouldn't blow up.
My biggest problem with these customers isn't the ignorance or out right stupidity. It's the attitude/meanness. That same lady was a complete whore of a bitch. She called me so many names while I continued to try to politely help her (I could hang up at any time, but didn't want her to call back and annoy my friends/coworkers).
Like another customer who sent her All-in-one HP computer in for repairs 6 times for the same ******* issue. Wireless keyboard will not work. Worst part is, she just kept calling HP's mainline telephone (India), so they kept either sending her wireless keyboards or sending her computer in.
Well, after calling me stupid and every variation of it, and 40 minutes of trying to get her to calm down and get her to stop cussing at me, I finally got her to flip the all in one on it's face. She then proceeded to argue 20 more minutes and call me even more names. Finally, I got her to lift the stand which uncovered the back panel. After arguing with me even more, saying there is ABSOLUTELY NO DONGLE BECAUSE THE ******* DISPLAY MODEL SAID THERE IS NO DONGLE, she finally removed that cover, and guess what she found? OH GEE ITS A ******* GOD DAMN DONGLE.
Had her unplug it, plug it back in, and hold down her sync button on the keyboard. Beep boop beep, it's back working.
Then she hung up, and never apologized or thanked me.
I ******* hate people. If I ever lose the will to live, you can bet your sweet ass that I'm going out via psychopathic rampage.
I ******* despise this. I don't work in IT or anything, but I help friends out sometimes. My biggest pet peeve is stubbornness when the person doesn't know anything about the subject. Like, **** , I'm helping you because you don't know how to do something, and you're gonna have the nerve to argue with me about something you don't understand? Why do people have to be so arrogant sometimes?
Its quite the phenomenon. Customers everywhere will do this. Sometimes it makes me look back and wonder if I too do this. I found that I do when the employee is incompetent.
Incompetence is perceived though. The person could be genuinely trying to assist you and you're thinking you're so high and mighty, and therefore berate them for the simplest of suggestions.
Just chillax and listen instead of flying off the handle, and maybe people would do it far less.
When someone sends you to the wrong place and over/under charges I think I'm in the right. I also don't find it appropriate to yell at people, especially indoors.
I feel ya man
The worst thing i feel about these people is that they basically decide "i dont understand computers and i never will so i wont try"
They just go "thats far to complicated for me!", when i installed chrome on my stepmoms computer she just goes "thats too complicated youre breaking it stop him (insert dads name here)"
I used to do Internet Help Desk for CenturyLink (those of you stuck with them, I'm sorry. We know they suck, we're just trying to get it working as best as possible so people stop yelling at us). I had some very good calls and some extraordinarily bad ones. My favorite thus far was the only time I've actually had my life threatened.
Guy calls in with spotty connectivity. I hadn't even finished my opening when he cut in with "You ************* need to stop ******* with my internet." Seems this gentleman had gotten it into his head that we had devoted manpower to flipping off his internet only when he didn't have time to call in to get it fixed. Ran him through basic troubleshooting while he's insulting me personally (since I am, of course, the entire company) until I figured out that it was going to require a tech to come out.
Filling out the form with the customer on the line to provide information, while I'm filling this out, he's moved up his insults, threatening my life, my mother's life, and the virginity of my girlfriend and daughter (neither of whom exist). I'm debating the pros and cons of telling this guy off when his wife starts shouting in the background, "TOM! TOM, THAT'S ILLEGAL! YOU'RE COMMITTING A CRIME, TOM!"
My favorite call working tech support was just full of great moments. Some super ******* old guy called in whit no sound on his TV. Started off with "My name is Marv, and I'm mad." I asked him why, and he told me the issue, then immediately told me to send a tech out to fix it. I told him that would be a 145 dollar Dispatch on Demand charge, and politely suggested he allow me to walk him through trouble shooting. His response, "Well it's not gonna be a Dispatch on Demand, you just need to send a tech out here."You know, demanding that I dispatch a tech to his residence. Not a Dispatch on Demand at all. Eventually I was able to convince him that I wasn't jut trying to screw him over and legitimately couldn't dispatch a tech without charging him. (Which I couldn't until I'd run through troubleshooting.)
So, looking at his information, I saw he had 2 tvs set up in the house, found out the issue was only on one of them and he hadn't just muted it, so I needed to figure out if it was the main or auxiliary box that was malfunctioning. Told him the easiest way to tell was the main box is larger. "I don't know. You're gonna need to come up with another way to tell." ****** wat. This ************ can't look at 2 things and determine which one is larger??
He guesses it's the main box, we move on. I have him reboot the damn thing. "Hey, it works again." *click*
Those were always the calls I hated, the ones where people are just being dicks while you're trying to help them. I have no problem with ignorance: I actually liked teaching people, it helped me feel like I was making a difference (and got my surveys up to astronomical levels), or even when they don't want to learn, as long as they accept that this is my area of expertise and I'm trying to do them a solid, I'm cool.
I had a guy call in with no connectivity who decided he was an expert at this stuff and any time I started in on something, he'd get pissy with me with a "Yeah, yeah, I know that already, I'm not some idiot." He also tried to tell me I was wrong on a few basic things, like what the reset button on his modem did.
Finally I had enough and decided to treat him like he wanted. "Oh, GREAT, sir! I'm sorry, it's just that most people I talk to don't know a whole lot about their computer. What I'm going to need you to do is run a IP con, make sure you're not running a bogus IP, and then I'm probably going to need you to ping the 8's for me and give me the dropped."
He got real quiet, then finally in a soft voice said "Uh... could... could you walk me through that, please?"
The rest of the call was lovely, and he thanked me at the end of it.
Oh, I hated the dicks too. This guy just made me laugh. Just the way he said "My name is Marv and I'm mad," at the beginning of the call. I nearly busted out laughing. And unlike some customers, he didn't immediately start screaming at me or insult me. He was just kinda rude, and obviously pissed off.
In one of my calls, I had an "NETWORK EXPERT SO I ALREADY DID EVERYTHING" call in, and took 30 minutes to get him to do anything.
His ethernet connection kept dropping out every 2-5 seconds. He said he did ping tests, tracerts, yadayada (basically **** I don't give a **** about because I already knew his problem) and said that it was the " ****** god damn computer."
Well, I finally got him to change his ethernet connection to half duplex with about 6 really easy clicks. Boom, fixed.
I can stand ignorance, or just lack of knowledge. I'm okay with teaching people. But when people are an unwarranted asshole to me, I have a ******* problem with it.
Lol threading virginity of daughter and girlfriend. I'd assume if you have a daughter your girlfriend is not a virgin. Also if you did have a daughter, he'd pretty much be calling himself a pedo. Why do these people exist
Once in awhile this is okay, as long as it doesn't become norm across the site. To me, it felt more alive, as though the situations were more realistic, just with the motion.
If you're an asshole to an IT guy, EVERYONE on the IT team will know you're an asshole, and will treat you like one.
Example, in my office everything needs a ticket - if there is not a ticket, we dont do the job (managers insturctions)
but if the nice woman from HR pops over, with a friendly smile, i help her on the downlow, and sort the tikcet out myself later
If that bitch from Marketing comes over, with a frown and complaining that the new user they requesed at 8am starting at 9am wasn't completely set up, i refuse to do anything else until a full ticket - and even then i wait the SLA time
In my experience, most human resources people are genuinely evil, but know how to work with people so as not to appear so. No, I wasn't fired. But our HR people run their mouths about everything and everyone when they think nobody is listening, and it's worse than the sailor talk of the beefy replenishment staff
The nice lady probably berates you somewhere, if not behind your back than in her head.
HR is the worst job, hands down... only the meanest tend to stay there long. The bitch in marketing probably has a job she hates, and that's why she's such a bitch, but at least she's a little more human for showing it.
The fact that it's called a dongle and is small enough to go completely unnoticed even while putting the laptop in its bag, has made this piece of technology my favorite thing ever.
>What operating system is on your computer? >Windows.
>What version? >I don't know...Microsoft? It might be a Mac.
>I can't get on the internet on my laptop.
>Did you connect to our WiFi? >No.
>Do you need help connecting to our WiFi? >No. *few seconds later* Why isn't my router in the list of connections?
>Because this is not your house.
>Ok, so Outlook isn't working? Can you run any other Office programs? >I can run Windows.
>No, I mean like Word or Excel. >It's Windows 10.
>I made some changes to your account, can you log out and back in so they take affect? >Ok. *few seconds of silence*
>Is everything working now? >I don't know, I haven't even turned my computer on today.
Whats the name of that kind of reaction or feeling you get when you realize just how ignorant the person is, and that no matter how well you explain it there's just no way that they're going to understand, yet you still have to help them?
Back in Technical School for some reason all my colleagues came to me to fix computer stuff dunno why, we had tech folk to handle that stuff
So this girl from first year calls me to help with her laptop, apparently it wouldn't work unless it were plugged to an electric outlet. I find that odd since it was a brand new machine but off I go check it out.
I get to her room, sit down, she starts going on about PC stores are a bunch of thieves who deceive clients and how she's totally gonna get daddy to sue them, blah blah blah. I look at the power chord, then at the laptop, pick it up... and it was way lighter than it should be. Peeking under I notice it has no battery.
I ask her about it. She doesn't know what a damn battery is. I describe it as the black rectangular thing at the bottom of the laptop. "Oh it was really heavy so I took it off"
Pic related
Wasted about ten minutes of my time explaining her she needed a ******* battery to have her laptop running without being plugged in. All the time she insists I could find a way if I just wanted to and was being an unhelpful asshole although this was not even my job and I was helping out for free
It's been 5 years since this happened and I still question myself if she was serious or trolling. No one can be that stupid... right?
Relative of mine asked me to reinstall her laptop. That took 3 hours and Skype literally takes 10 minutes to start. That's how this laptop was. She tried it for 5 minutes. Said it doesn't work and I didn't get paid (not that we agreed on anything, but it's still a **** move to make me waste half a day for nothing).
Once, my friend from job asked me to "check out" his 6-years old pc. It worked like **** -litterally, I need to wait for any reaction. Even mouse movement was delayed. So i thought, that simplest solution will be full installation.
But that was mistake -_- At first I've tried instalation form cd. It started very well, half hour passed. But pc wasn't able to finish the whole installation. And after that I couldn't start another one. I've downloaded different versions of windows,on my bootable usb. It took another amount of time. For test I've installed them on my laptop. But on his ****** pc it wasn't working. There was something seriously ****** up with mother board, or just port's cd. But I had no way to check it. There was no way to revive this zombie. SO, I had give up. He was pissed on me. I was pissed, because I've lost 5 hours from sunday. remember. Never do free jobs for friends.
see I picked up on what you did wrong as soon as you went straight to trying to reinstall windows.
Should have bootable diagnostic cd or usb drive and test the hard drive and RAM first.
is the PC was even having trouble with loading those then the problem isn't windows and you coulda saved a whole lot of time.
or even checked the SMART first, won't always show up but if that's failed then you've just saved a whole lot of time there
I guess... I'm not professionalist. I tried my best. If remember after failed instalation i was looking for bootable software too. And I downloaded something. But It couldn't start anymore. Usb just stopped working. I couldn't boot anything.
It's hard to do anything, when waiting for response takes >10minutes. At first i just used repairing tools from windows cd. Then I asked, if I can mae ull reinstallation. And I said it will takes only a while, and he will have new, clean system ;-(
I guess this one was. But I have 5,5 years old laptop(asus k51in) and it works pretty well, Sometimes i'm even taking it on trips. I didn't expected from it survive that long, without maintenance. Olny once I've dropped it from stairs. And sometimes it may shows green dots on screen.
I have a 7 year old HDD in my beast machine that still runs fine. Takes awhile to boot up, but works just fine, otherwise.
However, if you're already having problems with it, and it won't take a recovery/clean install, it's a bad hard drive. If you really want to make sure, just run a smart test.
Could also be the mobo, but that's specifically with prebuilt newer computers with newer OS's.. They virtually tattoo Windows Authentication keys into the motherboard and sometimes will refuse to take a new OS if it doesn't have a proper key.
I started to loathe HDDs.
My desktop has SSD for all the software and I use HDD only for anime storage, but my laptop has only HDD (which after few years of non-stop torrenting is like aids infested horse with no legs) and work I also have to suffer with HDD. Automatic virus scans make mouse point lag depending on what it's scanning and may God give you strength if it decides to run scheduled maintenance. Even right click takes up to a minute to open menu. Spend 15 minutes turning it off. I timed.
There's nothing wrong with HDDs. Just lack of protection and careless users.That kills pc. That's why I suggest some people macs. They are expensive. But suitable for dumb and old people.
Oh it can be good. There is a difference between IT and customer support. Avoid customer support unless it's highly specialized and mainly field service (if you like to travel).
There is great satisfaction in resolving problems no one at a massive corporation can solve.
I got interested in computers because I didn't like people. I wanted to work with machines. Now I do tech support and I have to deal with people all day long. My logic was flawed.
I don't mind helping people with their tech problems, but nothing is more aggravating than fixing something, explaining what I did to fix it and then finding out they weren't listening to a word of it. I guess they think I'm on call to fix all of their problems or something.
>Grandma buys a computer.
>Has it for a few months.
>Calls me at 6am in the morning mad as hell.
>"Why is my cup holder making my computer freeze?!"
>Ask what she's talking about.
>"The cup holder. The thing that extends out if you push a button at the top of the computer."
>Took me a moment to realize my Grandmother was using the DVD-ROM as a ******* cupholder.
>Decide, even though I know it's a ******* horrible idea, to go over there.
>Arrive, see the ******* godawful mess she made.
>Coffee stains all inside the disc tray.
>Turns out all that coffee and sweetener had caked inside the disc drive causing it to overheat and turn off the PC or make it freeze.
>"So it's not a cupholder?" My Grandma asks.
>I look at her with the straightest face I can muster before laughing my ass off for the next few minutes.
>After calming down tell her it never was a cupholder, but a disc drive.
>Explain, thoroughly, all the parts of the PC to the point where she couldn't possibly **** it up.
>Few weeks later.
>She ***** up again. Same ******* problem. Ignore her calls.
>Family gets mad.
>Don't give a **** .
>friend complains odd smell coming from tower
>open it up
>mummified mouse corpse.
>the smell was coming from exposed wiring.
>unplug that **** automatically and take outside.
>remove corpse and use shopvac to blow away all the dust.
>Front of home suddenly turns into the 1930s and the Dustbowl.
>found out computer wasn't his, but something he bought from a yard sale and was going to fix up and resale.
We avoid that the place where it was bought like it's got the plague.