Had to interact with EA customer support.
They connected me with some indian dude, and his solution to my very simple problem, was that he could verify that the account was mine if I logged on and played 30 minutes of the FIFA 16 demo. I've never been so pissed off before.
Members of customer support are employed to act professional and be informative, Travis, the customer support member, is using a South Park profile picture which could be deemed inappropriate. He's basically just showing his humor in a place where he should be completely professional.
Where the **** is the rest of that conversation? I mean, even if nothing particularly interesting happened i still feel sorta cheated not seeing the full thing.